Refund and Returns Policy

Effective Date: 01/10/2023

At MirageKeys.com, we are committed to providing you with high-quality game keys and ensuring your satisfaction with your purchases. Please read this Refund and Returns Policy carefully to understand our guidelines and procedures related to the quality and functionality of our game keys.

1. Quality and Functionality Guarantee

a. Working Game Keys: We guarantee that all game keys purchased from MirageKeys.com are fully functional and valid at the time of purchase. We source our game keys from reputable suppliers and verify their functionality before delivery to our customers.

2. Refund Policy

a. Eligibility for Discounts: Customers are eligible for discounts on ordered products until the payment is completed.

b. Product Returns: Once a product is paid for, it cannot be returned. This is due to the individual characteristics of license keys, which cannot be reused after activation by third parties.

c. Refund Process: In cases where a refund is necessary due to the Site Administration’s inability to fulfill its obligations, the funds will be reimbursed to the User using the same financial instrument employed for the original purchase. Exceptions may apply if an alternative refund method is explicitly stated on the website or determined by the administration.

d. Product Return Agreements: In situations where a product return is permitted, as agreed upon separately between the Site Administration and the User, only the monetary amount initially paid for the product will be refunded. An amount may be retained to cover expenses related to third-party commissions (such as payment aggregators, agents, banks, intermediaries, etc.) involved in the transfer and/or refund of funds.

e. Third-Party Refund Agents: Users acknowledge that refunds may be processed by third parties acting on behalf of the Site Administration. Users are obligated to accept the refund process as offered by the third party.

3. Customer Support

a. Technical Issues: If you encounter technical issues with a game key purchased from MirageKeys.com, please contact our customer support within 7 days of purchase. We will make every effort to assist you in resolving the issue.

b. Non-Functional Keys: In the rare event that you receive a non-functional game key, please contact our customer support within 7 days of purchase. We will investigate the issue and, if the non-functionality is confirmed, we may provide a replacement key.

4. Contact Us

If you have any questions or require assistance related to the quality and functionality of our game keys, please contact our customer support at [email protected].

5. Changes to this Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. The date of the latest revision will be indicated at the beginning of the policy. We encourage you to review this policy periodically to stay informed about our procedures related to game key quality and functionality.

Thank you for choosing MirageKeys.com for your game key purchases. We are committed to delivering high-quality and fully functional game keys to enhance your gaming experience.

This Refund and Returns Policy is effective as of 01/10/2023.